If you’re going to charge me hundreds of dollars for veterinary care, at least don’t get irritated when I’m being emotional with my husband about my sick pet.
They were so sweet to us and our baby after he got picked on by two large neighbor dogs. it was a bit of a wait but they kept us informed and had netflix for us to watch. We got worried again later in the night and they were very kind in letting us know it was just his pain and gave him more meds.
My dog was injured after being attacked by a pack of dogs. We live out in the country and so getting him to care quickly was important, but also time consuming considering our commute. I was checked in and helped quickly. One receptionist, I want to say Kat was her name was extremely kind and helpful and she was very sweet. The other was quite rude and I did not appreciate the way she acted or talked to me. But that is neither here nor there. Dr. Shaw was the vet on call the night I took my almost 8 year old Basset Hound, Bernard in. He was kind and he visited with me a few times throughout the night while we waited for diagnostics and initial checks (X-rays, etc) to be completed. I was told that if that they were able to get Bernard's blood pressure up and his body temp up and get him from critical to stable condition the prognosis for survival would be 50/50. I did pay the over $1,000 up front for his care. In my experience, emergency vet clinics all charge high fees so this isn't an individual scam they are pulling. Around 2 am I was called and notified that Bernard did pass. I opted to have a private cremation so that I could bring his remains home. They told me that the amount I had paid the night prior was enough to cover the cost of the cremation so I did not owe any extra. I was surprised by that, and as little as the cremation was in comparison to the cost of the night before, I am glad they were honest enough to use what I had paid towards that. I was notified today that Bernard's remains were ready for pick up at my convenience (5 days post death) so I am also glad to be getting him home so quickly and before Christmas. It is difficult to leave a review when the outcome was so unfortunate. I do not feel as though I was mistreated or that I was overcharged. I do wish when I had asked to see him before I went home for the night that I would have been given the opportunity to do so, but I also understand that that may be against their regulations and that special circumstances can't always be made.
We were very fortunate that they were able to successfully perform emergency surgery on our 10 year old lab for bloat. It was very tough on us but they were friendly and helpful throughout the entire process. Obviously we were pleased since our dog survived the ordeal but even if he had not, I would have felt that they did everything in their power to help him. We even received a credit on our bill for unused services. Highly recommend and hope not to be back but will have no reservation coming back if necessary
I know there are cruddy pet owners, but the money grubbing attitude of “no treatment until payment” is a little over the top, especially considering they charge very high fees for basic services like initial exams. In addition to this, I’ve never encountered a truly kind or gentle person in this office, which is a bit confusing since the people seeking help here are generally concerned pet owners in very high-stress situations.
Our 7 month old had a rawhide which is bad due to chemicals used to separate skin from the animal to begin with. Too much rawhide can cause a blockage and/or irritate the intestines while scraping the lining. They took good care of our dog while tending to critical emergencies of those who brought in their dogs crying which I respect and appreciate. X-rays showed some gas in the stomach but overall no critical issues. They recognized his discomfort and gave him a pain shot, antibiotic shot and are sending us home with a light pain medication and more antibiotics. Price was very reasonable. Everyone here today on Christmas Eve has been a pleasure to work with. On another note I am a clean freak and noticed no smell and the establishment is very clean along with the restroom. Thank you all again!
I’m not super thrilled with their treatment of patients or people.
Animal Emergency Clinic Of Northwest Arkansas is a US Veterinary Care based in Springdale, Arkansas. Animal Emergency Clinic Of Northwest Arkansas is located at 777 Mathias Dr B, Springdale, AR 72762, USA.
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